Privacy Policy

 

1. Scope of Policy

This Privacy Policy applies to personal information gathered when you visit, browse, or place orders on our online furniture store. It covers all data interactions through our online storefront, customer support communications, and digital services managed directly by us.

2. Technical Means of Information Collection: Cookies

We use cookies, web beacons, and related technical identifiers to operate our online store efficiently. These technical tools automatically collect information such as your IP address, browser type, operating system details, referring URLs, pages viewed, and the dates and times of your visits. Cookies help us maintain cart contents, verify user sessions, and assess overall website performance.

3. Information Use and Sharing

We collect personal information—including names, billing addresses, shipping addresses, email addresses, and phone numbers—strictly for the purposes of processing orders, fulfilling deliveries, and communicating regarding transactions. We do not sell or rent your personal information to third parties. We share personal information only with service entities strictly necessary to fulfill transactions, such as payment processors, warehousing partners, and freight carriers. Information may also be disclosed if necessary to satisfy official audits, court orders, or mandatory government inquiries.

Furthermore, we do not collect, process, or store your complete credit card numbers or sensitive payment authentication codes (CVV) on our servers. All transaction data is encrypted and handled directly by PCI-DSS compliant payment processing gateways to ensure optimal payment protection.

4. Data Storage and Cookies (User Notice and Consent)

Cookies and associated browsing data are stored on your device and secure servers. In accordance with user consent requirements, our online store displays a consent mechanism that informs you of our cookie usage upon your first visit. You maintain full authority over cookie settings; you can accept, decline, or configure specific cookie preferences through your web browser settings. Disabling essential cookies may limit certain functionalities of our online store, such as cart retention and checkout completion.

5. User Rights (Access, Rectification, Deletion, and Withdrawal)

You retain comprehensive control over your personal data:

  • Access: You have the right to request access to the personal data we hold about you.

  • Rectification: You may request corrections or updates to inaccurate or incomplete personal records.

  • Deletion: You may request the deletion of your personal data when it is no longer required for the purposes for which it was collected.

  • Withdrawal of Consent: Where processing relies on your consent, you may revoke that consent at any time without affecting the lawful nature of processing carried out prior to revocation.

6. Legal Bases for Data Processing

Our processing activities are based on specific, recognized legal grounds:

  • Performance of a Contract: Processing your order information, handling payments, and coordinating freight delivery for indoor and outdoor furniture purchases.

  • Explicit Consent: Sending email newsletters, product updates, and informational communications where you have provided prior express consent. You may opt out of our email communications at any time by clicking the "Unsubscribe" link located at the bottom of each email.

  • Compliance with Statutory Obligations: Retaining transaction, accounting, and tax records in compliance with mandatory financial, accounting, and administrative reporting standards.

  • Legitimate Interests: Monitoring online system security, detecting and preventing payment fraud, and improving site usability and technical performance.

7. Data Security Measures

We implement rigorous technical, organizational, and physical security safeguards to shield your data against unauthorized access, alteration, loss, or disclosure. These measures include Secure Sockets Layer (SSL/TLS) encryption for all transactional data, restricted employee access protocols, continuous network monitoring, and routine system security evaluations.

8. Data Handling Outside the European Economic Area

Personal data collected through our online store may be processed and stored on systems located outside the European Economic Area (EEA), primarily in the United States where our operational infrastructure resides. To ensure adequate data protection, we implement Standard Contractual Clauses (SCCs) approved by supervisory authorities and rely on recognized adequacy mechanisms and stringent technical safeguards to secure all data handling workflows outside the EEA.

9. United States Data Processing and Safeguards

For individuals located in the United States, we adhere to state-level statutory data privacy standards, including protections under the California Consumer Privacy Act (CCPA/CPRA) and related state frameworks:

  • Do Not Sell or Share My Personal Information: We do not sell your personal information, nor do we share your personal data for cross-context behavioral advertising.

  • Limit the Use of Sensitive Personal Information: We strictly limit the use of sensitive personal information to services requested directly by you.

  • Consumer Rights: United States residents may exercise rights to know, access, correct, delete, and opt out of personal data disclosures. Data processed within the United States is retained on secure domestic cloud infrastructure featuring strict access controls, data segregation protocols, and ongoing vulnerability management.

10. Data Retention Period

We retain personal data only for the period necessary to fulfill the purposes set forth in this policy. Order and transaction records are preserved for the minimum periods required by tax and accounting rules (typically between five to seven years). Communication logs and technical data are purged or anonymized when they are no longer relevant to user support or system maintenance.

11. Supplementary Rights, Exercise, and Complaint Channels

Depending on your jurisdiction, you may hold additional rights, including data portability and restrictions against automated profiling. To exercise any of your data rights, you may submit a verified request to our dedicated support contact. If you believe your data has been handled inconsistently with applicable privacy standards, you have the right to lodge a formal complaint with your relevant regional data protection supervisory authority.

12. "Do Not Track" Signals

Our systems do not alter their data collection practices upon encountering "Do Not Track" (DNT) header signals sent by web browsers, as there is currently no universal industry standard for the interpretation and execution of such signals.

13. External Links

Our online store may contain links directing you to external websites. We do not manage the content or security of those independent sites, and our privacy policy does not extend to them. We encourage you to review the privacy documentation of any external sites you choose to visit.

14. Policy Updates

We may periodically update this policy to reflect operational changes, technological enhancements, or statutory standards. Any modifications become effective immediately upon being published on our online store.

15. Contact Information

If you have questions, inquiries, or requests regarding this policy or the handling of your personal information, please reach out to us using the details below:

Address: 19850 SE Stark St #10, Portland, OR 97233, United States
Phone: +1 (503) 253-8472
Email: client@qoraixelis.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)