Shipping policy

 

Delivery Scope

We ship to addresses within the United States (excluding overseas territories and islands where freight delivery is unavailable). At this time, delivery to destinations outside the United States is not supported.

Shipping Rates

  • Orders totaling $70.00 and above qualify for free standard shipping.
  • Orders totaling under $70.00 will incur a flat shipping fee of $17.99.

Taxes and Fees

All applicable taxes, fees, and related charges are fully included in the product prices shown on our website. You will not be required to pay any additional fees upon arrival.

Order Cut-off Time and Handling Time

  • Order Cut-off Time: 5:00 PM (PST - Pacific Standard Time), Monday through Friday. Orders placed after this cut-off time will begin processing on the following business day.

  • Order Handling/Processing Time: 1 to 3 business days (Monday through Friday, excluding public holidays).

Estimated Transit Time

Once your order has been prepared and dispatched, the estimated transit time is 7 to 10 business days. 

Suggested Timeframe for Inspection and Reporting

For any concerns regarding your package, we recommend notifying us within a suggested window of 48 hours following delivery. This suggested timeframe allows us to initiate investigations and resolve the matter as promptly as possible. Please note that exceeding this suggested timeframe does not affect or waive any of your statutory rights.

Logistics Carriers

We partner with reliable carriers to ensure safe transit for our furniture, primarily including UPS, FedEx, and DHL, as well as specialized freight carriers when necessary for oversized items.

Order Tracking

Once your purchase has been completed and dispatched:

  • You will receive a confirmation email containing your order number, payment receipt, and assigned logistics carrier information.

  • You can track your shipment anytime by visiting the Order Tracking page on our website and entering your email address or phone number along with your corresponding order number.

Liability and Disclaimers

  • Damaged or Lost Shipments: In the rare event that your furniture is lost during transit or arrives with visible damage, please contact us promptly with supporting photos. We will coordinate directly with the carrier to verify the issue and arrange a suitable remedy, such as a replacement or refund.

  • Shipment Modification and Cancellation: If you need to modify your shipping details or cancel an order, please contact us immediately. Modifications and cancellations can only be accommodated before the package is handed over to the carrier. Once an order is in transit, the shipment cannot be rerouted or canceled mid-transit.

  • Delivery Address and Accuracy: Please ensure that all shipping information entered at checkout is complete and accurate. We are not liable for delayed deliveries or misdeliveries caused by inaccurate or incomplete addresses provided during checkout. Any re-delivery fees incurred as a result may be billed to the customer.

Receipt and Inspection Guidelines

Due to the size and weight of furniture items, please observe the following steps upon arrival:

  • Inspect the outer packaging thoroughly before accepting the delivery.

  • If any clear signs of exterior damage or structural crushing are visible, please note "Damaged upon receipt" directly on the carrier’s delivery slip or electronic signature pad before signing.

  • Retain all original packaging materials and protective wrapping until you are fully satisfied with the product condition.

Delivery Restrictions (P.O. Boxes and Military Addresses)

Due to the substantial dimensions of indoor and outdoor furniture, our carriers require a valid physical street address. We are unable to deliver to P.O. Boxes, APO, FPO, or other military mailbox destinations.

Split Shipments

If your order contains multiple furniture pieces, items may be packaged separately to prevent transit damage. Consequently, items may arrive in separate shipments on different days. You will receive separate tracking updates for each package.

Unforeseen Delays

While we make every effort to meet estimated delivery schedules, occasional delays may occur due to severe weather events, transit disruptions, or carrier delays. We actively monitor shipments and appreciate your patience during such circumstances.

Contact Information

If you have any questions or require assistance regarding the delivery of your items, please reach out to us using the details below:

Address: 19850 SE Stark St #10, Portland, OR 97233, United States
Phone: +1 (503) 253-8472
Email: client@qoraixelis.com
Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central European Time, CET)